Cleaning Services

Dazzlers will provide cleaning services at the Client's premises as agreed between the parties.

Cleaning visits will normally take place on the agreed days and times. While every effort will be made to maintain the agreed schedule, Dazzlers reserves the right to adjust cleaning times where reasonably necessary due to operational requirements including staff availability, illness or holidays.

Cleaning services are provided based on the allocated cleaning time or agreed service level, during which Dazzlers staff will complete cleaning tasks as reasonably possible.

The scope of cleaning services may vary depending on factors including:

• the condition of the premises
• access to areas to be cleaned
• additional requests made during the visit

Dazzlers cannot guarantee that every task will be completed during every visit where conditions or time constraints prevent this.

Access to Premises

The Client must ensure that access to the premises is available at the agreed cleaning times.

Where keys, alarm codes, access cards or entry instructions are provided, Dazzlers will take reasonable care to ensure they are handled securely.

The Client is responsible for ensuring that access information provided is accurate and that keys, passes or alarm instructions operate correctly.

Dazzlers cannot accept responsibility for locksmith or alarm call-out costs arising from incorrect access information.

Where access is not available at the scheduled cleaning time, the cleaning visit may be shortened or treated as a cancelled visit and the full charge may still apply.

Health and Safety

Dazzlers is committed to providing a safe working environment for its employees.

The Client must ensure that the premises are safe for cleaning staff to work in and must notify Dazzlers of any hazards that may present a risk to staff.

Dazzlers staff reserve the right to leave or refuse to carry out cleaning duties if they reasonably believe that the working environment is unsafe or if they experience abusive, threatening or inappropriate behaviour.

Where this occurs, the cleaning visit may be terminated and the full charge may still apply.

Staff and Non‑Solicitation

All cleaning staff remain employees of Dazzlers Cleaning Services Limited.

The Client must not request additional services directly from Dazzlers staff outside arrangements made through the Dazzlers office.

The Client agrees not to employ or engage any Dazzlers employee privately during the provision of services or for 12 months following the final cleaning visit.

This restriction applies whether the engagement is arranged directly with the customer or indirectly through another person, business or organisation.

If the Client wishes to employ a member of Dazzlers staff directly, a staff transfer fee of £2,500 + VAT may be payable to Dazzlers.

Payment Terms

Invoices are normally issued monthly unless otherwise agreed.

Payment must be made within 14 days of the invoice date unless alternative terms have been agreed.

Dazzlers reserves the right to charge statutory interest and reasonable recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where payments are overdue.

All prices quoted are exclusive of VAT unless otherwise stated.

Cancellations and Missed Visits

Where a regular cleaning service has been arranged, Dazzlers allocates staff and schedule capacity specifically for the Client’s premises.

If a scheduled cleaning visit is cancelled with more than 48 hours notice, no charge will normally apply.

Where a cancellation is made with 24–48 hours notice, Dazzlers reserves the right to charge 50% of the scheduled service cost.

Where less than 24 hours notice is given, or where access to the premises is not available at the scheduled cleaning time, the full cost of the scheduled cleaning visit may be charged.

Repeated cancellations may result in Dazzlers reviewing, rescheduling, or terminating the service arrangement.

Scheduled cleaning visits reserve dedicated time within Dazzlers staff schedules and cannot normally be reallocated at short notice.

Complaints and Service Issues

Dazzlers aims to provide a reliable and professional service at all times.

If the Client is dissatisfied with any aspect of the service, the issue should be reported to Dazzlers as soon as reasonably possible so that it can be investigated.

Where possible, the Client should provide supporting evidence, such as photographs and a brief description of the issue, to help us assess and resolve the matter efficiently.

The preferred method for submitting service feedback or complaints is via the Dazzlers feedback form available at:

www.dazzlerscs.co.uk/feedback/

Where appropriate, Dazzlers may offer a re-clean of the affected area or another reasonable resolution.

Insurance

Dazzlers maintains appropriate insurance cover including:

• Public Liability Insurance
• Employers Liability Insurance

Copies of insurance certificates are available upon request.

Limitation of Liability

Dazzlers will take reasonable care while carrying out cleaning services.

To the fullest extent permitted by law, the total liability of Dazzlers Cleaning Services Limited for any claim arising from the provision of cleaning services shall not exceed £10,000 per incident or the level of Public Liability Insurance maintained by Dazzlers at the time of the incident, whichever is lower, unless otherwise agreed in writing.

Dazzlers cannot accept responsibility for damage resulting from:

• pre-existing wear and tear
• faulty installation or maintenance
• fragile or unstable items
• surfaces not suitable for normal cleaning processes

Nothing in this agreement limits liability for death or personal injury caused by negligence or any liability which cannot legally be excluded.

Price Review

Dazzlers may review its service pricing periodically to reflect increases in operating costs including wages, National Insurance, pension contributions, insurance, materials and fuel.

Pricing is typically reviewed on an annual basis, however Dazzlers reserves the right to review pricing at other times where significant cost increases occur.

Where a price adjustment is required, reasonable written notice will be provided before the revised rate takes effect.

Termination

Either party may terminate cleaning services by providing 30 days written notice, unless otherwise agreed.

Dazzlers reserves the right to terminate services immediately where:

• working conditions are unsafe
• abusive behaviour occurs
• payment terms are repeatedly breached

Agreement Acceptance

Acceptance of a quotation, confirmation of services, or instruction to commence cleaning services constitutes acceptance of these terms.

Electronic acceptance will be considered legally binding and equivalent to a handwritten signature.

Suspension of Services for Non-Payment

If any invoice remains unpaid beyond the agreed payment terms, Dazzlers reserves the right to suspend cleaning services until payment is brought up to date.

Where services are suspended due to non-payment, Dazzlers will not be responsible for any disruption to the Client’s operations resulting from the suspension of cleaning services.

Cleaning services may resume once the outstanding balance has been settled.

Variation of Services

Where the Client requests additional services, changes to cleaning frequency, or alterations to the agreed service level, Dazzlers reserves the right to review and adjust the service price accordingly.

Any variation to services will be confirmed between the parties before implementation.

TUPE Regulations

Where the Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE) apply in relation to the commencement or termination of services, both parties agree to cooperate and provide relevant employee information as required under the regulations.

Force Majeure

Dazzlers shall not be liable for any delay or failure to perform services where such delay or failure arises from circumstances beyond its reasonable control. This may include, but is not limited to, severe weather, transport disruption, power failures, industrial action, government restrictions, illness outbreaks, or other unforeseen events.

Where such circumstances occur, Dazzlers will make reasonable efforts to resume services as soon as practicable.

Electronic Communication and Agreement Confirmation

Where cleaning services are agreed or confirmed by email, electronic message, or other written communication, such correspondence shall form part of the agreement between Dazzlers Cleaning Services Limited and the Client.

Any quotation, service details, pricing, schedule, or instructions confirmed by email shall be considered binding once accepted by the Client, whether explicitly or by instructing Dazzlers to commence services.

The Client acknowledges that email communication may therefore form part of the contractual agreement between the parties.

In the event of any conflict between these terms and details agreed in writing by email, the most recently agreed written communication between the parties will apply.

Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from this Agreement will be subject to the jurisdiction of the courts of England and Wales.

End of Agreement.