About Dazzlers Cleaning Services

Dazzlers Cleaning Services is an independent professional cleaning company serving homes and businesses across the Midlands since 2007. Our goal is to deliver reliable, high‑quality cleaning services with a friendly and professional approach.

✔ Fully employed cleaning staff

✔ DBS‑checked and vetted team members

✔ Fully insured cleaning services

✔ Professionally trained cleaning teams

✔ Consistent cleaning teams wherever possible

✔ A trusted local company with many long‑term customers



Quick Summary for Customers

Our goal is always to resolve any concerns quickly and fairly. If something isn’t right, please contact us within 24 hours so we can put it right.

• Cleaning services are delivered by trained, DBS‑checked Dazzlers employees.

• Cleaning visits normally occur on the same agreed day each week or fortnight.

• Invoices are issued monthly and are payable within 7 days.

• We require at least 2 working days notice to cancel or skip a clean.

• If our team cannot access the property at the scheduled time the visit may be chargeable.

• Please secure pets and store fragile or valuable items before cleaning visits.

• Any concerns about a clean should be reported within 24 hours so we can resolve them quickly.

• Our cleaners cannot be privately employed during the service period or for 12 months after the final clean.

Terms & Conditions

1. Services Provided

Dazzlers provides regular domestic cleaning services using trained and DBS‑checked staff.

2. Standard Cleaning Services

Typical domestic cleaning includes dusting, vacuuming, mopping floors, and cleaning kitchens and bathrooms.

3. Cleaning Products

Dazzlers normally supplies cleaning products and equipment unless otherwise agreed.

4. Cleaning Schedule

The agreed cleaning day and visit duration will be confirmed separately.

5. Fees & Price Reviews

Prices may be reviewed periodically and at least 28 days notice will be provided.

6. Customer Responsibilities

Customers should ensure the property is reasonably tidy and accessible for cleaning.

7. Staff Interaction

Customers must not arrange private work directly with Dazzlers employees.

8. Insurance

Dazzlers maintains Employers’ Liability and Public Liability insurance.

9. Payment Terms

Invoices are normally issued monthly in arrears and payable within 7 days.

10. Cancellations

At least 2 working days notice is required to cancel or skip a clean.

11. Damage Reporting

Any damage believed to have occurred during cleaning must be reported within 24 hours.

12. Fragile Items

Customers should store fragile or valuable items safely before cleaning visits.

13. Staff Non‑Solicitation

Customers must not employ Dazzlers staff privately during the service period or for 12 months following the final service visit.

14. Cleaning Results

Cleaning cannot guarantee removal of all stains or permanent marks.

15. Photo Evidence

Photos may be taken for quality control or dispute resolution.

16. Access Failure

If we cannot access the property at the scheduled time the visit may be chargeable.

17. Pets

Customers should ensure pets are secured where necessary.

18. Key Loss Limitation

Liability for lost keys is limited to the reasonable cost of replacing keys or locks.

19. Maximum Liability

Dazzlers’ liability relating to services is limited to the value of the service or £500.

20. Skip Cleans

Frequent skipped cleans may result in the reserved cleaning slot being released.

21. Service Standards

Cleaning services are provided within the agreed visit time and represent a best‑effort service rather than a guarantee that every task can be completed during each visit.

22. Payment Disputes

Invoice disputes must be raised within 7 days.

23. Agreement Acceptance

The agreement is accepted when the customer signs, confirms a booking or allows cleaning services to commence.

24. Claims Procedure

Customers must allow Dazzlers reasonable opportunity to investigate and rectify any issue before arranging third‑party repairs.

25. Customer Feedback

We welcome feedback and aim to resolve any concerns quickly. If you are unhappy with any aspect of the service, please contact us within 24 hours so we can investigate and resolve the issue.