Frequently Asked Questions

Check our FAQs below, or contact us and we’ll be happy to help.

Cleaning FAQs

  • How do I get a quote?

    You can request a quote via our website or contact us directly. We’ll ask a few simple questions about your property and requirements to provide an accurate estimate.

  • Do I need to be at home during the clean?

    No — many of our customers provide access via a key or key safe. We’ll agree access arrangements with you in advance.

  • Do you need to visit to provide a cleaning quotation?

    Whilst we can provide an idea of our costs over the phone, we always prefer to visit your property or premises in order to provide an accurate quotation & understand the environment we will be working in.


    We pride ourselves on offering a personal service & as such we like to build a personal relationship - something which are existing customers tell is a very important part of our service.

  • Do you bring your own cleaning products and equipment?

    Yes, our team arrive fully equipped with professional cleaning products and equipment.

  • Can I have the same cleaners each time?

    We aim to provide consistency wherever possible. In the event of holidays or sickness, we will arrange suitable cover to ensure your service continues.

  • What happens if I’m not happy with a clean?

    Please let us know as soon as possible. We’ll review the issue and work with you to resolve it promptly. You can feedback directly on our website at www.dazzlerscs.co.uk/feedback

  • How much notice do I need to skip or change a clean?

    We require a minimum of 2 working days’ notice for any changes or cancellations.

  • Do you offer one-off cleans?

    Yes, we offer both regular and one-off cleaning services depending on your needs.

Laundry FAQs

  • How does your laundry service work?

    Simply book a collection, and we’ll collect your laundry, process it at our facility, and return it clean, fresh and ready to use.

  • Do you offer collection and delivery?

    Yes, we offer a convenient collection and delivery service for laundry.

  • How long does laundry take?

    Standard turnaround is typically 2 working days. Some items (such as bedding, curtains or specialist items) may take longer.

  • Can you guarantee stain removal?

    No — while we use professional processes and products, stain removal cannot be guaranteed. Some stains may be permanent or become more visible after cleaning.

  • Do you separate colours and fabrics?

    Yes, all items are processed appropriately to protect colours and fabric types.

  • What happens if an item is damaged?

    All items are processed with care, however laundry is undertaken at the customer’s risk. Please refer to our Terms & Conditions for full details.

  • Do you offer ironing only?

    Yes, we offer ironing as a standalone service or as part of our laundry packages.

Payments & Booking

  • How do I pay?

    We offer secure online card payments, as well as other payment options depending on the service.

  • When do I need to pay?

    Payment terms will be confirmed at the time of booking. In most cases, payment is required on completion or in line with your agreed schedule.

  • Is there a minimum order value?

    Yes:


    • Collection & delivery services: Minimum order value applies


    • Drop off & collection: Reduced minimum applies


    (Please refer to our pricing or contact us for details.)

  • Can I set up a regular service?

    Yes, we offer regular weekly or fortnightly cleaning services, as well as ongoing laundry services.

General / Service Area

  • Which areas do you cover?

    We cover Loughborough and surrounding areas. Please contact us to confirm availability in your location.

  • Are you insured?

    Yes, we are fully insured for your peace of mind.

  • Are your staff vetted?

    Yes, all staff are DBS checked, trained and employed directly by us.

  • Why choose Dazzlers Cleaning Services?

    We are a trusted, family-run business offering reliable cleaning and laundry services. With fully insured, DBS-checked staff and a focus on consistency and quality, we aim to make things simple and stress-free for our customers.

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